I have tried to keep my Terms & Conditions as clear and
concise as possible. If you have any questions regarding anything on this site
please do not hesitate to contact me.
1) All payments for orders placed through the Shopping Cart are handled by a
'SSL' (Secure Socket Layer) server. Alternativly you can pay me through Paypal,
British Sterling Cheque or Phone Through your payment details. All
security/privacy issues can be discussed further with
2) All deliveries will be made within 30 days of receipt of order, to
anywhere in the World. If delivery cannot be made within this time I will
contact you and confirm when the order will be delivered. If another delivery
time cannot be agreed you have the right to cancel the order.
3) We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service. We will not e-mail
you in the future unless you have given us your consent. We will give you the
chance to refuse any marketing email from us or from another trader in the
future. The type of information we will collect about you includes:
credit/debit card details
The Shopping Cart details are handled by Mals e-commerce and can
only be collected by myself through a SSL server. We will never collect
sensitive information about you without your explicit consent. The information
we hold will be accurate and up to date. You can check the information that we
hold about you by emailing us. If you find any inaccuracies we will delete or
correct it promptly. The personal information which we hold will be held
securely in accordance with our internal security policy and the law and the
Which? Web Trader Code. If we intend to transfer your information outside the
EEA (European Economic Area) we will always obtain your consent first. We may
use technology to track the patterns of behaviour of visitors to our site. This
can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless you modify your
browser settings. If you have any questions/comments about privacy, you should
4) Your details WILL NOT be forwarded onto other companies for marketing
reasons or any other purpose. I will email important information and special
offers connected to Cigarette Cards from time to time (usually twice a year)
but will only do this if you choose to receive the information. You will always
be given the option to be removed from my mailing list in every email I send.
You are welcome to be removed immediately from my 'mail shot' list by clicking
5) You have the right to cancel your order at any time between
the date you place the order and 8 working days after you receive it, by
contacting me by email, phone or written letter. Contact details can be found
on my Contact page. If payment has already been received by myself you will be
refunded within 30 days of cancelling your order. You will be expected to
return the goods at your expense but if this cannot be done I will arrange to
have the goods collected but a reduction will be taken from the amount to be
refunded so to cover my collection costs.
6) If you are not satisfied with any goods received from myself
you have the right to reject the goods and request a full refund within 10 days
of receiving them. You must notify me immediately if you are returning any
goods so I know when to expect them, any costs incurred for the return of
rejected goods will be refunded in full but I must be made aware as to how much
this will be so to agree the amount. If you choose not to return the goods you
must have them available for me to arrange collection. I will respond to all
complaints within 5 working days.
7) All goods remain the property of Lee Towersey
(Framed Memories) until paid for in full.
8) Invoice payment is strictly within 30 days. After which you
will be chased for immediate payment and taken to Small Claims Court if not
paid with 7 days of chasing.
The terms of this contract do not affect your statutory